Patient Representativesresume guide.
Assist patients in obtaining services, understanding policies and making health care decisions. A strong Patient Representatives resume shows active listening, service orientation and speaking, and names the tools you have worked with, such as Epic Systems, Henry Schein Dentrix and Microsoft Access.
See how a parser reads your resumeFree, no card→01Also called
O*NET02Skills employers expect
O*NETImportance is how much the skill matters to the job; level is how much of it the job demands. Both are worth naming on the resume, in this order.
| Skill | Importance | Level |
|---|---|---|
| Active Listening | Very high | Advanced |
| Service Orientation | Very high | Intermediate |
| Speaking | Very high | Intermediate |
| Coordination | High | Intermediate |
| Reading Comprehension | High | Intermediate |
| Social Perceptiveness | High | Intermediate |
| Critical Thinking | High | Intermediate |
| Persuasion | High | Intermediate |
| Complex Problem Solving | High | Intermediate |
| Active Learning | High | Intermediate |
03Knowledge areas
O*NET- Customer and Personal Service
- English Language
- Psychology
- Medicine and Dentistry
- Therapy and Counseling
- Administrative
- Sociology and Anthropology
- Education and Training
- Law and Government
- Administration and Management
04Common responsibilities
O*NETOrdered by importance. Each one is a bullet waiting for a result and a number.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Maintain knowledge of community services and resources available to patients.
- Refer patients to appropriate health care services or resources.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
05Software and tools
O*NET38 tools across 15 categories. The six largest categories are below; Hot marks a hot technology, In demand a tool employers ask for most often.
- Epic SystemsHotIn demand
- Henry Schein DentrixHotIn demand
- MEDITECH softwareHot
- eClinicalWorks EHR softwareHot
- Medical procedure coding software
- Healthcare common procedure coding system HCPCS
- Medical condition coding software
- Electronic medical record EMR software
- Epic EpicCare Inpatient Clinical System
- PracticeWorks Systems Kodak WINOMS CS
- Epic Systems software
- Admissions, discharge, and transfer ADT software
- Peminic Patient Safety & Quality Suite
- CareOne CareEnsure
- Complaint management software
- Manhattan Cross Cultural Group Quality Interactions
- Pemimic Patient Relations Suite
- Prognosis Solutions ResolvPRM
- rL Solutions Feedback MonitorPro
- Microsoft AccessHotIn demand
- Database software
- Data entry software
- Microsoft OutlookHotIn demand
- IBM Notes
- Microsoft Exchange
- Microsoft Office softwareHotIn demand
- Corel WordPerfect Office Suite
- Microsoft WordHotIn demand
- Google DocsHot
- Patient satisfaction assessment software
- Scheduling software
- Web browser softwareIn demand
- Microsoft WindowsHotIn demand
- Microsoft PowerPointHotIn demand
- Customer Expressions i-Sight
- Microsoft ExcelHotIn demand
- FaceTime
06Education and preparation
O*NET07Putting it on your resume
ResumeXRays guidanceLead with the credential and the record. Job Zone 3 roles usually ask for training, a license or a few years of related experience. Put those on the first screen, then show what you did with them.
Name the tools exactly. This occupation is heavy on named software. A skills section that says "Epic Systems, Henry Schein Dentrix, Microsoft Access, Microsoft Outlook" matches more job descriptions than a general phrase. Use the spelling employers use.
Show service orientation and speaking, not just active listening. Service orientation and speaking rank close to active listening for this occupation. One bullet per role that shows a decision, a tradeoff or a result covers them.
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