Resume guide · Job Zone 4
Medical and Health Services Managersresume guide.
Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar A strong Medical and Health Services Managers resume shows critical thinking, speaking and active listening, and names the tools you have worked with, such as Epic Systems, Henry Schein Dentrix and Microsoft Access.
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A Medical and Health Services Managers resume built in ResumeXRays, annotated against the data below. Flip the pages, try a template, then make it yours.
- 1Show the size of your team and what changed.The guide's top task is directing and evaluating medical, nursing, clerical and maintenance staff. A headcount plus a drop in turnover shows Management of Personnel Resources, which this guide rates very high.
- 2Put a dollar figure on the budget you run.Running fiscal operations, planning budgets and authorizing spending is a core task in this guide. The budget size and how you finished against it tell a hiring team you can be trusted with money.
- 3Show the data and what it fixed.Epic Systems and Tableau are hot tools in this guide, and employers keep asking for managers who can work with data. Pair the tool with the wait time it cut.
- 4Show you have grown care outside the clinic walls.Much of the new hiring for this role is in outpatient and telehealth services, and the guide lists managing shifts in the focus of care as a core task. A share of visits makes that growth concrete.
- 5Write out each credential in full.Spell out Certified Medical Practice Executive, name the American College of Medical Practice Executives as the issuer, and say it is active. Recruiters search for the full name and the short form.
- 6Keep each degree to one line.Most people in this field have a bachelor's degree and about one in five have a master's, so the MHA helps. One line per degree is enough; your results do the rest.
Sample resume. The candidate is fictional; the layout and templates are real.
01Also called
O*NETCancer Center DirectorClinical DirectorHealthcare System DirectorHealth Information Management Director (HIM Director)Health Information Manager (HIM Manager)Medical Records DirectorMedical Records ManagerMental Health Program ManagerNurse ManagerNursing Director
02Skills employers expect
O*NETImportance is how much the skill matters to the job; level is how much of it the job demands. Both are worth naming on the resume, in this order.
| Skill | Importance | Level |
|---|---|---|
| Critical Thinking | Very high | Advanced |
| Speaking | Very high | Advanced |
| Active Listening | Very high | Advanced |
| Complex Problem Solving | Very high | Intermediate |
| Judgment and Decision Making | Very high | Advanced |
| Management of Personnel Resources | Very high | Advanced |
| Monitoring | Very high | Advanced |
| Reading Comprehension | Very high | Advanced |
| Social Perceptiveness | Very high | Advanced |
| Time Management | Very high | Advanced |
03Knowledge areas
O*NET- Administration and Management
- English Language
- Customer and Personal Service
- Personnel and Human Resources
- Education and Training
- Computers and Electronics
- Administrative
- Medicine and Dentistry
- Mathematics
- Law and Government
04Common responsibilities
O*NETOrdered by importance. Each one is a bullet waiting for a result and a number.
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
- Develop and maintain computerized record management systems to store and process data, such as personnel activities and information, and to produce reports.
- Plan, implement, and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
- Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
- Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
- Establish work schedules and assignments for staff, according to workload, space, and equipment availability.
- Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
- Direct or conduct recruitment, hiring, and training of personnel.
- Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
- Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
05Software and tools
O*NET126 tools across 44 categories. The six largest categories are below; Hot marks a hot technology, In demand a tool employers ask for most often.
Medical software22
- Epic SystemsHotIn demand
- Henry Schein DentrixHotIn demand
- MEDITECH softwareHot
- eClinicalWorks EHR softwareHot
- Medical procedure coding software
- Healthcare common procedure coding system HCPCS
- Medical condition coding software
- Electronic medical record EMR software
- GE Healthcare Centricity EMR
- PCC EHR
- PCC Pediatric Partner
- Allscripts healthcare automation software
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- Cerner ProFile
- Alteer Office
- MEDENT
- MEDITECH Medical and Practice Management MPM Suite
- CareCentric MestaMed
- Emdeon HealthPro
- McKesson Horizon Ambulatory Care
- MedFORCE Technologies WorkFLOW
- Misys Healthcare Systems Misys Tiger
+ 17 more
Data base user interface and query software9
- Microsoft AccessHotIn demand
- Structured query language SQLHotIn demand
- Microsoft SQL ServerHotIn demand
- Yardi softwareHotIn demand
- Database software
- FileMaker Pro
- Blackboard software
- Data entry software
- Dental Common Access System DENCAS
+ 4 more
Analytical or scientific software8
- SASHotIn demand
- IBM SPSS StatisticsHotIn demand
- StataCorp StataIn demand
- Minitab
- Expert Health Data Programming Vitalnet
- CliniTrend
- DxCG RiskSmart
- Relative Values for Physicians
+ 3 more
Enterprise resource planning ERP software7
- Oracle PeopleSoftHot
- Microsoft Dynamics
- Oracle JD Edwards EnterpriseOne
- Oracle Hyperion
- SAP Business Objects
- Oracle PeopleSoft Financials
- Oracle Fusion Applications
+ 2 more
Categorization or classification software6
- American Medical Association CodeManager
- ColorSoft AutoMatch
- Yost Engineering ABN Assistant
- Yost Engineering ClaimScrub
- Yost Engineering CodeSearch Pro
- Yost Engineering EpiCoder
+ 1 more
Business intelligence and data analysis software5
- TableauHotIn demand
- IBM Cognos Impromptu
- Qlik Tech QlikView
- MicroStrategy
- Oracle Business Intelligence Enterprise Edition
Document management software5
- Microsoft SharePointHotIn demand
- Adobe AcrobatHotIn demand
- Nuance PaperPort Professional
- Current procedural terminology CPT software
- e-MDs DocMan
Project management software4
- Microsoft ProjectHotIn demand
- Microsoft TeamsHotIn demand
- Oracle Primavera Enterprise Project Portfolio ManagementHot
- Contract management software
Accounting software3
- Intuit QuickBooksHotIn demand
- Sage 50 Accounting
- Fund accounting software
Calendar and scheduling software3
- AcuStaf
- API Healthcare ActiveStaffer
- e-MDs Schedule
Data base management system software3
- Apache HadoopHotIn demand
- Teradata DatabaseHot
- Apache Pig
Development environment software3
- Microsoft Visual BasicHot
- Apache MavenHot
- Integrated development environment IDE software
Electronic mail software3
- Microsoft OutlookHotIn demand
- IBM Notes
- Microsoft Exchange
Graphics or photo imaging software3
- Trimble SketchUp ProHotIn demand
- SmugMug Flickr
- ConceptDraw
Web page creation and editing software3
- FacebookHot
- Social media sites
Compliance software2
- 3DGrid HIPAA Checkup
- Yost Engineering EPStaffCheck
Customer relationship management CRM software2
- Salesforce softwareHotIn demand
- Blackbaud The Raiser's EdgeIn demand
Financial analysis software2
- Oracle E-Business Suite Financials
- Delphi Technology
Human resources software2
- Human resource management software HRMS
- Oracle Taleo
Materials requirements planning logistics and supply chain software2
- Bed Management Suite
- TeleTracking PreAdmit-Tracking
Object or component oriented development software2
- RHotIn demand
- Microsoft SQL Server Reporting Services SSRSHot
Sales and marketing software2
- Marketo Marketing AutomationHot
- Google AdsIn demand
Spreadsheet software2
- Microsoft ExcelHotIn demand
- Google SheetsHot
Video conferencing software2
- Cisco WebexHot
- Google MeetIn demand
Word processing software2
- Microsoft WordHotIn demand
- Google DocsHot
Access software1
- Citrix cloud computing software
Backup or archival software1
- Veritas NetBackup
Billing and invoicing software1
- e-MDs Bill
Charting software1
- e-MDs Chart
Cloud-based data access and sharing software1
- Google Drive
Communications server software1
- IBM Domino
Computer aided design CAD software1
- Autodesk RevitHotIn demand
Data base reporting software1
- SAP Crystal Reports
Desktop publishing software1
Enterprise application integration software1
- Microsoft SQL Server Integration Services SSISHotIn demand
Enterprise system management software1
- IBM Power Systems software
Geographic information system1
Information retrieval or search software1
- LexisNexis
Internet browser software1
- Web browser softwareIn demand
Office suite software1
- Microsoft Office softwareHotIn demand
Operating system software1
- Microsoft WindowsHotIn demand
Presentation software1
- Microsoft PowerPointHotIn demand
Process mapping and design software1
- Microsoft VisioHotIn demand
Transaction security and virus protection software1
- ArticSoft FileAssurity
06Education and preparation
O*NETTypical education
Bachelor's Degree
46% of surveyed workers. Others report Master's Degree (21%) and Associate's Degree or other 2-year degree (11%).
Preparation level
Job Zone 4 · Considerable preparation
Usually a four-year degree and several years of related experience.
07Putting it on your resume
ResumeXRays guidanceBEE · How to show it
Lead with what you built. For a Job Zone 4 role, hiring managers and parsers both look for outcomes before credentials. Put two or three results at the top of each job entry, with the scale or effect stated plainly.
Name the tools exactly. This occupation is heavy on named software. A skills section that says "Epic Systems, Henry Schein Dentrix, Microsoft Access, Structured query language SQL" matches more job descriptions than a general phrase. Use the spelling employers use.
Show speaking and active listening, not just critical thinking. Speaking and active listening rank close to critical thinking for this occupation. One bullet per role that shows a decision, a tradeoff or a result covers them.
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