Social and Community Service Managersresume guide.
Plan, direct, or coordinate the activities of a social service program or community outreach organization. A strong Social and Community Service Managers resume shows service orientation, social perceptiveness and active learning, and names the tools you have worked with, such as Microsoft Access, Microsoft Excel and Microsoft Office software.
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- 1Give the size of what you run.Budget, staff, volunteers and people served are the first things a board asks. This guide lists "direct activities of professional and technical staff members and volunteers" as a core task.
- 2Report outcomes, not activity.Funders are moving to outcome-based grants. Housing stability at 12 months is a result a funder can check, and the bullet ties it to money won.
- 3Show how you handled a funding cut.Many agencies faced paused or shrinking federal grants. Keeping services running through one shows Judgment and Decision Making from this guide.
- 4Show the partnership paid off.The guide asks managers to work with other agencies so "services are not duplicated." Faster time to first visit is the proof.
- 5Name your license with its state.Write out the license, the state board that issued it and that it is active. Clinical and supervisory roles often require it.
- 6List the master's degree.About half the people in this job have a bachelor's and many hold a master's. An MSW is worth naming; one line per degree is enough.
Sample resume. The candidate is fictional; the layout and templates are real.
01Also called
O*NET02Skills employers expect
O*NETImportance is how much the skill matters to the job; level is how much of it the job demands. Both are worth naming on the resume, in this order.
| Skill | Importance | Level |
|---|---|---|
| Service Orientation | Very high | Advanced |
| Social Perceptiveness | Very high | Advanced |
| Active Learning | High | Intermediate |
| Active Listening | High | Advanced |
| Complex Problem Solving | High | Advanced |
| Coordination | High | Advanced |
| Critical Thinking | High | Advanced |
| Judgment and Decision Making | High | Advanced |
| Management of Personnel Resources | High | Advanced |
| Monitoring | High | Advanced |
03Knowledge areas
O*NET- Customer and Personal Service
- Administration and Management
- English Language
- Psychology
- Education and Training
- Personnel and Human Resources
- Therapy and Counseling
- Public Safety and Security
- Administrative
- Sociology and Anthropology
04Common responsibilities
O*NETOrdered by importance. Each one is a bullet waiting for a result and a number.
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Direct activities of professional and technical staff members and volunteers.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Recruit, interview, and hire or sign up volunteers and staff.
- Research and analyze member or community needs to determine program directions and goals.
- Implement and evaluate staff, volunteer, or community training programs.
05Software and tools
O*NET21 tools across 15 categories. The six largest categories are below; Hot marks a hot technology, In demand a tool employers ask for most often.
- Microsoft AccessHotIn demand
- FileMaker Pro
- Client information databases
- Microsoft ExcelHotIn demand
- IBM Lotus 1-2-3
- Corel QuattroPro
- Healthcare common procedure coding system HCPCS
- PointClickCare healthcare software
- Microsoft Office softwareHotIn demand
- Corel WordPerfect Office Suite
- Financial accounting software
- Blackbaud The Raiser's EdgeIn demand
- Oracle Reports
- Microsoft OutlookHotIn demand
- Web browser softwareIn demand
- Microsoft Visual FoxPro
- Microsoft PowerPointHotIn demand
- Microsoft ProjectHotIn demand
- Microsoft WordHotIn demand
06Education and preparation
O*NET07Putting it on your resume
ResumeXRays guidanceLead with what you built. For a Job Zone 4 role, hiring managers and parsers both look for outcomes before credentials. Put two or three results at the top of each job entry, with the scale or effect stated plainly.
Name the tools exactly. This occupation is heavy on named software. A skills section that says "Microsoft Access, Microsoft Excel, Microsoft Office software, Microsoft Outlook" matches more job descriptions than a general phrase. Use the spelling employers use.
Show social perceptiveness and active learning, not just service orientation. Social perceptiveness and active learning rank close to service orientation for this occupation. One bullet per role that shows a decision, a tradeoff or a result covers them.
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