Resume guide · Job Zone 3

Administrative Services Managersresume guide.

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and A strong Administrative Services Managers resume shows active listening, reading comprehension and time management, and names the tools you have worked with, such as SAP software, Microsoft Access and Yardi software.

See a sample Administrative Services Managers resumeAnnotated against this guide · 3 templates↓
Sample resume

This guide, on a real page.

A Administrative Services Managers resume built in ResumeXRays, annotated against the data below. Flip the pages, try a template, then make it yours.

  1. 1Show the scope you cover.Administrative Services Manager covers a wide range of work. Naming the team size, headcount and buildings tells a reader the scale right away.
  2. 2Show the money you saved on space.With hybrid work, companies are paying for offices people use half the time. Using real occupancy data to shrink space is the result leaders want to see now.
  3. 3Turn reports into results."Prepare and review operational reports" and "set goals and deadlines for the department" are the top tasks in this guide. Pair them with a number that improved.
  4. 4Say what changed after you trained people.This guide lists both "conduct classes to teach procedures to staff" and the disposal of records. One bullet that does both, with a box count, shows the full job.
  5. 5Name your tools the way postings do.Microsoft SharePoint, Intuit QuickBooks, Atlassian JIRA and Microsoft Project are hot tools in this guide, so each one also shows up in a bullet.
  6. 6Keep education to one line.Many roles ask for some college or an associate degree, and plenty ask for less. A single line is enough when your experience is this strong.

Sample resume. The candidate is fictional; the layout and templates are real.

Priscilla Hammontree

Administrative Services Manager

[email protected] / (423) 555-0169 / Chattanooga, TN

Summary

Administrative services manager with ten years running office operations, facilities, records and vendor contracts for multi-site companies. Lead a team of seven covering reception, mail, supplies and facilities for 420 employees in three buildings. Most recently moved the company to a hybrid office plan that cut annual occupancy costs by $610K.

Experience

Administrative Services Manager
Ironbark Insurance Services / Chattanooga, TN
Jan 2021 - Present
Used badge and desk-booking data to show average office use of 38%, then led the move from three floors to two with shared desks, saving $610K a year in lease and utility costs.
Set yearly goals and deadlines for a team of seven and published a monthly operations report on service requests, supply spend and vendor performance; requests closed on time rose from 71% to 94%.
Rebid janitorial, mail and copier contracts across three sites, saving $84K a year with the same service levels written into each agreement.
Moved supply ordering to par levels tracked in Microsoft SharePoint, cutting supply spend 18% and ending emergency rush orders.
Wrote and taught a records retention procedure to 40 department contacts, then led the secure disposal of 2,600 boxes of expired files, freeing an offsite storage unit.
Office Operations Manager
Foxtail Printing Co. / Cleveland, TN
Mar 2017 - Jan 2021
Managed a $1.2M administrative budget in Intuit QuickBooks, closing every year under budget for four years.
Moved facilities and IT requests into Atlassian JIRA with set response times, cutting average time to close from six days to two.
Planned the office move for 120 staff with a Microsoft Project schedule and Microsoft Visio floor plans, finishing over one weekend with no lost workdays.
Administrative Coordinator
Foxtail Printing Co. / Cleveland, TN
Jun 2015 - Mar 2017
Ran reception, mail and onboarding paperwork in ADP Workforce Now for 60 new hires a year, with every new employee set up before day one.

Skills

Software:Microsoft SharePoint, Intuit QuickBooks, Atlassian JIRA, Microsoft Project, Microsoft Visio, ADP Workforce Now, Adobe Acrobat, Microsoft Excel
Leadership:Staff supervision, goal setting, procedure writing, staff training
Operations:Facilities and space planning, hybrid workplace planning, vendor contract negotiation, budget management, records management, supply chain and inventory

Certifications

Facility Management Professional (FMP), International Facility Management Association (IFMA), active

Education

Associate of Applied Science in Business Management
Holston Bluff Community College
2015

01Also called

O*NET
Administrative CoordinatorAdministrative DirectorAdministrative ManagerAdministrative OfficerAdministratorBusiness AdministratorBusiness ManagerAdministration DirectorAdministrative Services ManagerBusiness Coordinator

02Skills employers expect

O*NET

Importance is how much the skill matters to the job; level is how much of it the job demands. Both are worth naming on the resume, in this order.

SkillImportanceLevel
Active ListeningVery highAdvanced
Reading ComprehensionVery highAdvanced
Time ManagementVery highAdvanced
SpeakingHighIntermediate
CoordinationHighIntermediate
Critical ThinkingHighIntermediate
WritingHighIntermediate
NegotiationHighIntermediate
Management of Personnel ResourcesHighIntermediate
MonitoringHighIntermediate

03Knowledge areas

O*NET
  • Customer and Personal Service
  • Administration and Management
  • English Language
  • Administrative
  • Computers and Electronics
  • Personnel and Human Resources
  • Public Safety and Security
  • Mathematics
  • Economics and Accounting
  • Production and Processing

04Common responsibilities

O*NET

Ordered by importance. Each one is a bullet waiting for a result and a number.

  1. Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  2. Set goals and deadlines for the department.
  3. Acquire, distribute and store supplies.
  4. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
  5. Conduct classes to teach procedures to staff.

05Software and tools

O*NET

56 tools across 30 categories. The six largest categories are below; Hot marks a hot technology, In demand a tool employers ask for most often.

Enterprise resource planning ERP software8
+ 3 more
Data base user interface and query software5
Electronic mail software4
Accounting software3
Analytical or scientific software3
Human resources software3
  • ADP Workforce NowIn demand
  • Human resource management software HRMS
  • ADP Enterprise HR
Desktop publishing software2
Document management software2
Internet browser software2
Medical software2
  • Medical procedure coding software
  • PracticeWorks Systems Kodak WINOMS CS
Project management software2
  • Microsoft ProjectHotIn demand
  • Oracle Primavera Enterprise Project Portfolio ManagementHot
Word processing software2
Cloud-based data access and sharing software1
  • Google Drive
Computer aided design CAD software1
Content workflow software1
  • Atlassian JIRAHotIn demand
Customer relationship management CRM software1
  • Blackbaud The Raiser's EdgeIn demand
Data base management system software1
  • Teradata DatabaseHot
Data base reporting software1
  • SAP BusinessObjects Crystal Reports
Enterprise system management software1
  • IBM Power Systems software
Financial analysis software1
  • Delphi Technology
Industrial control software1
  • Supervisory control and data acquisition SCADA software
Information retrieval or search software1
  • LexisNexis
Instant messaging software1
  • GroupMe
Object or component oriented development software1
  • RHotIn demand
Office suite software1
Operating system software1
  • Microsoft Windows XP
Presentation software1
Process mapping and design software1
Spreadsheet software1
Web page creation and editing software1
  • LinkedIn

06Education and preparation

O*NET
Typical education
High School Diploma or the equivalent (such as a GED)
34% of surveyed workers. Others report Bachelor's Degree (24%) and Some College Courses (13%).
Preparation level
Job Zone 3 · Medium preparation
Usually vocational training, an associate degree or a few years of related experience.

07Putting it on your resume

ResumeXRays guidance
BEE · How to show it

Lead with the credential and the record. Job Zone 3 roles usually ask for training, a license or a few years of related experience. Put those on the first screen, then show what you did with them.

Name the tools exactly. This occupation is heavy on named software. A skills section that says "SAP software, Microsoft Access, Yardi software, Microsoft Outlook" matches more job descriptions than a general phrase. Use the spelling employers use.

Show reading comprehension and time management, not just active listening. Reading comprehension and time management rank close to active listening for this occupation. One bullet per role that shows a decision, a tradeoff or a result covers them.

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