Resume guide · Job Zone 4

Property, Real Estate, and Community Association Managersresume guide.

Plan, direct, or coordinate the selling, buying, leasing, or governance activities of commercial, industrial, or residential real estate properties. A strong Property, Real Estate, and Community Association Managers resume shows reading comprehension, speaking and active listening, and names the tools you have worked with, such as Microsoft Access, Yardi software and Intuit QuickBooks.

See a sample Property, Real Estate, and Community Association Managers resumeAnnotated against this guide · 3 templates↓
Sample resume

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A Property, Real Estate, and Community Association Managers resume built in ResumeXRays, annotated against the data below. Flip the pages, try a template, then make it yours.

  1. 1Show how you kept residents from leaving.Losing a resident costs owners vacancy days, turn work and marketing, so retention is now a top hiring point. A renewal rate that rose, with what you did to raise it, proves it.
  2. 2Tie your budget work to the owner's bottom line.Preparing budgets and financial reports is a core task in this guide. Net operating income is the number owners judge you on, so name it.
  3. 3Show how you held costs down.Insurance and other operating costs keep climbing. Soliciting and analyzing contractor bids is a task this guide lists, and flat expenses in a rising market is the result.
  4. 4Say what new tools changed for leasing.Many management firms now use AI leasing assistants. A before and after on tours and response time shows you can put new tools to work, not just that you tried them.
  5. 5Name your license and permit exactly.Write the full license name, the Nevada Real Estate Division as the issuer and that it is active. Spell out the CAM with the National Apartment Association so the credential is easy to verify.
  6. 6Keep education to one line.About half the people in this job hold a bachelor's degree, and many others come up through leasing. The degree, school and year are enough.

Sample resume. The candidate is fictional; the layout and templates are real.

Graciela Ferrandino

Community Manager, CAM

[email protected] / (702) 555-0161 / Henderson, NV

Summary

Property manager with nine years in Las Vegas Valley apartment communities, the last four running a 312-unit property for a third-party management firm. Focused on keeping good residents, controlling operating costs and giving owners clear monthly numbers. Licensed in Nevada with a property management permit.

Experience

Community Manager
Marigold Crest Residential / Henderson, NV
May 2022 - Present
Run a 312-unit apartment community with a team of 4 office staff and 5 maintenance techs, holding average occupancy at 95.8% over three years.
Raised the renewal rate from 49% to 61% by moving renewal offers to 90 days out, following up on every service request within a day and adding a resident app for payments and requests.
Prepare the yearly operating budget and monthly owner reports in Yardi software and Microsoft Excel; the property beat its net operating income budget by 4.2% in 2024.
Re-bid landscaping, pest control and trash contracts and shopped the property insurance renewal, holding total operating expenses flat while premiums rose 22% market-wide.
Added an AI leasing assistant for after-hours inquiries; tours booked outside office hours rose from 9 to 27 a month and the average lead response time fell to under 5 minutes.
Planned and managed a $1.1 million roof and pool deck project across 14 buildings, finishing two weeks early and under budget with no resident move-outs tied to the work.
Assistant Property Manager
Paintbrush Canyon Property Co. / Las Vegas, NV
Mar 2019 - May 2022
Directed collection of rent, fees and deposits for 220 units, cutting rent more than 30 days late from 6.1% to 2.4% of billed rent.
Inspected grounds and vacant units weekly and cut average turn time between residents from 11 days to 6.
Served as the main contact between residents and the owner's asset manager during a 40-unit interior renovation, keeping complaints on the project under 5.
Leasing Consultant
Brittlebush Apartment Homes / Las Vegas, NV
Jun 2016 - Mar 2019
Closed 38% of tours into signed leases, the top rate on a team of 4 for two straight years.

Skills

Software:Yardi software, Intuit QuickBooks, Microsoft Excel, Microsoft Access, Microsoft Project, Google Analytics
Residents:Leasing, renewals and retention, fair housing compliance, resident communication
Operations:Budgets and owner reporting, rent collection, vendor bids and contracts, capital projects, unit turns and inspections, staff supervision

Licenses & Certifications

Real Estate Salesperson License with Property Management Permit, Nevada Real Estate Division, active
Certified Apartment Manager (CAM), National Apartment Association

Education

Bachelor of Science in Business Administration
Burrowfield University
2016

01Also called

O*NET
Apartment ManagerCommercial Property ManagerCommunity Association ManagerCommunity ManagerLease Administration SupervisorLeasing ManagerOnsite ManagerProperty ManagerReal Estate ManagerResident Manager

02Skills employers expect

O*NET

Importance is how much the skill matters to the job; level is how much of it the job demands. Both are worth naming on the resume, in this order.

SkillImportanceLevel
Reading ComprehensionVery highAdvanced
SpeakingVery highAdvanced
Active ListeningHighAdvanced
Critical ThinkingHighAdvanced
CoordinationHighIntermediate
WritingHighAdvanced
NegotiationHighIntermediate
Social PerceptivenessHighIntermediate
MonitoringHighIntermediate
Judgment and Decision MakingHighIntermediate

03Knowledge areas

O*NET
  • Customer and Personal Service
  • Administration and Management
  • English Language
  • Economics and Accounting
  • Public Safety and Security
  • Administrative
  • Mathematics
  • Building and Construction
  • Personnel and Human Resources
  • Law and Government

04Common responsibilities

O*NET

Ordered by importance. Each one is a bullet waiting for a result and a number.

  1. Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
  2. Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
  3. Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
  4. Prepare detailed budgets and financial reports for properties.
  5. Act as liaisons between on-site managers or tenants and owners.
  6. Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
  7. Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.
  8. Clean common areas, change light bulbs, and make minor property repairs.
  9. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  10. Direct and coordinate the activities of staff and contract personnel and evaluate their performance.

05Software and tools

O*NET

60 tools across 18 categories. The six largest categories are below; Hot marks a hot technology, In demand a tool employers ask for most often.

Data base user interface and query software32
  • Microsoft AccessHotIn demand
  • Yardi softwareHotIn demand
  • Propertyware
  • Yardi Systems Yardi Enterprise
  • Domin-8 Enterprise Solutions Tenant Pro
  • London Computer Systems Rent Manager
  • Property Boulevard
  • Yardi Systems Yardi Voyager Commercial
  • Advantos Systems DataTrust Enterprise
  • Bostonpost Technology Property Manager
  • Domin-8 Enterprise Solutions RentRight
  • FullHouse Software Investment Property Manager
  • IDEAS Software & Training IDEAS Property Clerk
  • Infor Global Solutions eSITE
  • Intuit MRI Residential
  • iRealty Manager
  • Jenark Business Systems
  • Just So Software The Property Manager
  • LandlordMax
  • Landport Systems Landport
  • O'Brien Grasso RE Software Property Master
  • Property Solutions International ResidentPortal
  • PropertyView Solutions Remanage
  • PT Software Solutions PT Rental Assistant
  • Qualitica RentBoss
  • RealPage OneSite
  • SpiritWorks Software Development Rental Property Tracker Plus
  • SS&C Technologies Skyline Property Management
  • TCG Technologies i-CAM
  • W G Software Tenant File
  • Yardi Systems Yardi Voyager Condo, Co-op, and HOA
  • Yardi Systems Yardi Voyager Residential
+ 27 more
Accounting software7
  • Intuit QuickBooksHotIn demand
  • Tax softwareIn demand
  • Sage 50 Accounting
  • Turtle Creek Software Goldenseal
  • Quicken
  • RealEasyBooks ezREB
  • TrackPro Services TrackPro Manager
+ 2 more
Web page creation and editing software3
Access software2
  • Biometric reader software
  • Card key management software
Enterprise resource planning ERP software2
Word processing software2
Cloud-based data access and sharing software1
  • Google Drive
Data mining software1
  • Google AnalyticsHotIn demand
Desktop publishing software1
Electronic mail software1
Internet browser software1
Office suite software1
Operating system software1
Presentation software1
Project management software1
Spreadsheet software1
Video creation and editing software1
Web platform development software1

06Education and preparation

O*NET
Typical education
Bachelor's Degree
48% of surveyed workers. Others report Associate's Degree or other 2-year degree (22%) and Some College Courses (15%).
Preparation level
Job Zone 4 · Considerable preparation
Usually a four-year degree and several years of related experience.

07Putting it on your resume

ResumeXRays guidance
BEE · How to show it

Lead with what you built. For a Job Zone 4 role, hiring managers and parsers both look for outcomes before credentials. Put two or three results at the top of each job entry, with the scale or effect stated plainly.

Name the tools exactly. This occupation is heavy on named software. A skills section that says "Microsoft Access, Yardi software, Intuit QuickBooks, Microsoft Word" matches more job descriptions than a general phrase. Use the spelling employers use.

Show speaking and active listening, not just reading comprehension. Speaking and active listening rank close to reading comprehension for this occupation. One bullet per role that shows a decision, a tradeoff or a result covers them.

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