Resume guide · Job Zone 3

First-Line Supervisors of Correctional Officersresume guide.

Directly supervise and coordinate activities of correctional officers and jailers. A strong First-Line Supervisors of Correctional Officers resume shows active listening, coordination and critical thinking, and names the tools you have worked with, such as Microsoft Access, Microsoft Outlook and Microsoft Office software.

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01Also called

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Correctional Officer CaptainCorrectional SupervisorCommissary ManagerCorrectional CaptainCorrectional Case Records SupervisorCorrectional Housing Unit ManagerCorrectional Program SupervisorCorrection Officer SupervisorCorrections LieutenantCorrection Warden

02Skills employers expect

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Importance is how much the skill matters to the job; level is how much of it the job demands. Both are worth naming on the resume, in this order.

SkillImportanceLevel
Active ListeningVery highAdvanced
CoordinationVery highAdvanced
Critical ThinkingVery highAdvanced
MonitoringVery highAdvanced
Social PerceptivenessVery highAdvanced
SpeakingHighAdvanced
Management of Personnel ResourcesHighAdvanced
Reading ComprehensionHighAdvanced
NegotiationHighIntermediate
PersuasionHighIntermediate

03Knowledge areas

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  • Public Safety and Security
  • Law and Government
  • Administration and Management
  • Psychology
  • English Language
  • Administrative
  • Computers and Electronics
  • Education and Training
  • Personnel and Human Resources
  • Customer and Personal Service

04Common responsibilities

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Ordered by importance. Each one is a bullet waiting for a result and a number.

  1. Take, receive, or check periodic inmate counts.
  2. Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
  3. Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
  4. Respond to emergencies, such as escapes.
  5. Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates.
  6. Supervise or perform searches of inmates or their quarters to locate contraband items.
  7. Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary.
  8. Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public.
  9. Carry injured offenders or employees to safety and provide emergency first aid when necessary.
  10. Complete administrative paperwork or supervise the preparation or maintenance of records, forms, or reports.

05Software and tools

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10 tools across 6 categories. Hot marks a hot technology, In demand a tool employers ask for most often.

Data base user interface and query software4
  • Microsoft AccessHotIn demand
  • 3M Electronic Monitoring
  • Guardian RFID
  • Jail management software
Electronic mail software2
Office suite software1
Presentation software1
Spreadsheet software1
Word processing software1

06Education and preparation

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Typical education
High School Diploma or the equivalent (such as a GED)
59% of surveyed workers. Others report Associate's Degree or other 2-year degree (23%) and Bachelor's Degree (11%).
Preparation level
Job Zone 3 · Medium preparation
Usually vocational training, an associate degree or a few years of related experience.

07Putting it on your resume

ResumeXRays guidance
BEE · How to show it

Lead with the credential and the record. Job Zone 3 roles usually ask for training, a license or a few years of related experience. Put those on the first screen, then show what you did with them.

List the software you have actually used. Employers scan for Microsoft Access, Microsoft Outlook and Microsoft Office software. Put the ones you know in a skills line, spelled the way the vendor spells them.

Show coordination and critical thinking, not just active listening. Coordination and critical thinking rank close to active listening for this occupation. One bullet per role that shows a decision, a tradeoff or a result covers them.

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