First-Line Supervisors of Passenger Attendantsresume guide.
Supervise and coordinate activities of passenger attendants. A strong First-Line Supervisors of Passenger Attendants resume shows active listening, service orientation and speaking, and names the tools you have worked with, such as Microsoft Access, Microsoft Outlook and SAP software.
See how a parser reads your resumeFree, no card→01Also called
O*NET02Skills employers expect
O*NETImportance is how much the skill matters to the job; level is how much of it the job demands. Both are worth naming on the resume, in this order.
| Skill | Importance | Level |
|---|---|---|
| Active Listening | High | Intermediate |
| Service Orientation | High | Intermediate |
| Speaking | High | Intermediate |
| Critical Thinking | High | Intermediate |
| Reading Comprehension | High | Intermediate |
| Active Learning | High | Intermediate |
| Coordination | High | Intermediate |
| Instructing | High | Intermediate |
| Judgment and Decision Making | High | Intermediate |
| Management of Personnel Resources | High | Intermediate |
03Knowledge areas
O*NET- Transportation
- Public Safety and Security
- Customer and Personal Service
- Administration and Management
- English Language
- Personnel and Human Resources
- Administrative
- Psychology
- Education and Training
- Computers and Electronics
04Common responsibilities
O*NETOrdered by importance. Each one is a bullet waiting for a result and a number.
- Enforce safety rules and regulations.
- Resolve customer complaints regarding worker performance or services rendered.
- Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
- Train workers in proper operational procedures and functions and explain company policies.
- Compute or estimate cash, payroll, transportation, or personnel requirements.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Recommend and implement measures to improve worker motivation, work methods, or customer services.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Inform workers about interests or special needs of specific groups.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
05Software and tools
O*NET15 tools across 13 categories. The six largest categories are below; Hot marks a hot technology, In demand a tool employers ask for most often.
- Scheduling software
- Work scheduling software
- Accellos Real Dispatch
- Commercial vehicle operations CVO software
- General ledger software
- Microsoft AccessHotIn demand
- Microsoft OutlookHotIn demand
- SAP softwareHotIn demand
- Web browser softwareIn demand
- Inventory management systemsIn demand
- Microsoft Office softwareHotIn demand
- Microsoft PowerPointHotIn demand
- Microsoft ExcelHotIn demand
- Timekeeping software
- Microsoft WordHotIn demand
06Education and preparation
O*NET07Putting it on your resume
ResumeXRays guidanceLead with the credential and the record. Job Zone 3 roles usually ask for training, a license or a few years of related experience. Put those on the first screen, then show what you did with them.
List the software you have actually used. Employers scan for Microsoft Access, Microsoft Outlook and SAP software. Put the ones you know in a skills line, spelled the way the vendor spells them.
Show service orientation and speaking, not just active listening. Service orientation and speaking rank close to active listening for this occupation. One bullet per role that shows a decision, a tradeoff or a result covers them.
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