Resume guide · Job Zone 4

Loan Officersresume guide.

Evaluate, authorize, or recommend approval of commercial, real estate, or credit loans. A strong Loan Officers resume shows active listening, speaking and judgment and decision making, and names the tools you have worked with, such as Microsoft Access, SAP software and Microsoft Outlook.

See a sample Loan Officers resumeAnnotated against this guide · 3 templates↓
Sample resume

This guide, on a real page.

A Loan Officers resume built in ResumeXRays, annotated against the data below. Flip the pages, try a template, then make it yours.

  1. 1Give your production numbers.Mortgage hiring managers look for loan volume, closings and purchase mix before anything else, so the summary gives all three in one sentence.
  2. 2Show the result, not just the task."Explain to customers the different types of loans and credit options" from this guide becomes a payment comparison that cut confused calls during processing.
  3. 3Show where your judgment stops.This guide lists "approve loans within specified limits, and refer applications outside those limits." Saying how many files you referred, and how many closed, proves Judgment and Decision Making.
  4. 4Mention the digital lending tools you used.Lenders are moving applications online and automating income checks. One bullet showing you helped that move, and what it saved, answers the question before it is asked.
  5. 5Name your license exactly.Give the license type, the state agency that issued it, your NMLS ID and that it is active. Recruiters check NMLS first, and a missing state can cost you the interview.
  6. 6Keep education to one line.Most loan officer roles ask for a bachelor's degree, so the degree, school and year are enough. Your production and compliance record carry the rest.

Sample resume. The candidate is fictional; the layout and templates are real.

Marta Gundersen

Mortgage Loan Officer, NMLS Licensed

[email protected] / (605) 555-0148 / Sioux Falls, SD

Summary

Mortgage loan officer with eight years in residential lending, the last four originating conventional, FHA, VA and USDA loans for a community bank. Closed $46M across 172 loans last year, about 70% of it purchase business from realtor and builder referrals. Known for clean files, honest pre-approvals and a compliance record with no audit findings in four years.

Experience

Mortgage Loan Officer
Kingsbury Plains Bank / Sioux Falls, SD
Apr 2022 - Present
Originated $46M in residential loans across 172 closings in 2025, ranking second of nine loan officers while keeping the pull-through rate from application to close at 78%.
Met with first-time buyers to explain FHA, USDA and conventional options side by side, and built a one-page payment comparison that cut "what does this mean" calls during processing by about a third.
Analyzed credit, income and property appraisals to approve loans within lending authority and referred 14 complex self-employed files to the credit committee, 12 of which closed.
Helped roll out the bank's digital application and automated income verification, moving 85% of applicants online and shortening application-to-clear-to-close from 34 to 24 days.
Reviewed every loan agreement and disclosure package against TRID and RESPA timing rules before closing; zero findings in four consecutive internal compliance audits.
Loan Officer, Consumer and Small Business
Fieldspar Savings & Loan / Brookings, SD
Jun 2019 - Apr 2022
Managed a book of 310 consumer and small-business loans worth $18M, holding 30-day delinquency under 1.2% through two years of pandemic payment deferrals.
Handled borrower complaints on escrow and payment changes, resolving 95% within five business days and turning several into refinance referrals.
Rebuilt the branch's loan file checklist in Microsoft Access, cutting missing-document returns from underwriting by 40%.
Loan Processor
Hartley Homestead Credit Union / Sioux Falls, SD
May 2017 - Jun 2019
Compiled credit histories, tax returns and financial statements for 25 to 30 files a month and kept every file within the credit union's 30-day closing target.

Skills

Lending:Conventional, FHA, VA and USDA loans, pre-approval and borrower qualification, credit and income analysis, debt-to-income review, loan file review
Software:Encompass loan origination system, Microsoft Excel, Microsoft Access, Microsoft Outlook, Microsoft Word, Zoom
Compliance:TRID, RESPA, HMDA reporting, fair lending

Licenses

Mortgage Loan Originator license, South Dakota Division of Banking, NMLS ID 2048817, active
Mortgage Loan Originator license, Minnesota Department of Commerce, NMLS ID 2048817, active
SAFE Act continuing education, current for 2026

Education

Bachelor of Business Administration in Finance
Juneberry State University
2017

01Also called

O*NET
Commercial BankerCommercial Loan OfficerCorporate Banking OfficerFinancial Aid AdvisorFinancial Aid CounselorFinancial Aid OfficerFinancial CounselorLoan CounselorLoan OfficerMortgage Loan Officer

02Skills employers expect

O*NET

Importance is how much the skill matters to the job; level is how much of it the job demands. Both are worth naming on the resume, in this order.

SkillImportanceLevel
Active ListeningVery highAdvanced
SpeakingVery highAdvanced
Judgment and Decision MakingHighIntermediate
Reading ComprehensionHighAdvanced
Critical ThinkingHighAdvanced
WritingHighIntermediate
Complex Problem SolvingHighIntermediate
MathematicsHighIntermediate
Social PerceptivenessHighIntermediate
Active LearningHighIntermediate

03Knowledge areas

O*NET
  • Customer and Personal Service
  • Economics and Accounting
  • English Language
  • Mathematics
  • Sales and Marketing
  • Law and Government
  • Administration and Management
  • Education and Training
  • Administrative
  • Computers and Electronics

04Common responsibilities

O*NET

Ordered by importance. Each one is a bullet waiting for a result and a number.

  1. Meet with applicants to obtain information for loan applications and to answer questions about the process.
  2. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  3. Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
  4. Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
  5. Submit applications to credit analysts for verification and recommendation.
  6. Review loan agreements to ensure that they are complete and accurate according to policy.
  7. Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
  8. Review and update credit and loan files.
  9. Work with clients to identify their financial goals and to find ways of reaching those goals.
  10. Handle customer complaints and take appropriate action to resolve them.

05Software and tools

O*NET

88 tools across 17 categories. The six largest categories are below; Hot marks a hot technology, In demand a tool employers ask for most often.

Financial analysis software54
  • Delphi Discovery
  • Experian Credinomics
  • Fannie Mae Desktop Underwriter
  • Harland Financial Solutions DecisionPro
  • Moody's KMV CreditEdge
  • CGI-AMS CACS Enterprise
  • CGI-AMS Strata
  • Credit and risk analysis software
  • Credit fraud detection software
  • Dun and Bradstreet Global DecisionMaker
  • eCredit Enterprise
  • Equifax Advanced Decisioning
  • Equifax InterConnect
  • Experian Detect
  • Experian FraudShield
  • Experian Quest
  • Experian Retention Triggers
  • Fair Isaac Application Risk Model Software
  • Fair Isaac Capstone Decision Manager
  • Fair Isaac Falcon ID
  • Freddie Mac Loan Prospector
  • Loan application processing software
  • Moody's KMV Decisions
  • Moody's KMV Financial Analyst
  • Moody's KMV Risk Advisor
  • Moody's KMV Risk Analyst
  • 1003 Uniform Residential Loan Application
  • Amortization loan software
  • Bankers Systems Rembrandt Lending System
  • California Infinite LPS
  • Calyx Point
  • Click1003 Online Mortgage Application
  • Credit underwriting software
  • Dynamic Loanledger
  • Ellie Mae Contour
  • Ellie Mae Genesis
  • FAS Loan Service Plus
  • Financial Industry Computer Systems Loan Originator
  • Financial Industry Computer Systems Loan Producer
  • Harland Interlinq MortgageWare
  • IA Systems StreamLend
  • Indus Lending Solutions
  • Integra Destiny Loan Origination
  • LA PRO Loan Administrator Pro
  • Loan origination software
  • Opportunity management system OMS
  • Plimus Loan Artist
  • QuikDraw Loan Management System
  • RealBenefits Amortization Loan
  • Technicost LOS
  • The Mortgage Office Loan Origination
  • The Mortgage Office Loan Servicing
  • VueCentric MortgageDashboard
  • White Clarke North America Credit Adjudication and Lending Management
+ 49 more
Data base user interface and query software9
  • Microsoft AccessHotIn demand
  • Student information systems SIS softwareIn demand
  • FileMaker Pro
  • EDExpress
  • ELM Resources ELM
  • EMT Applications CounselorMax
  • Financial aid management system FAM
  • SunGard Higher Education Banner Financial Aid
  • Sungard Higher Education PowerFAIDS
+ 4 more
Enterprise resource planning ERP software4
Accounting software3
  • Tax softwareIn demand
  • Bottom Line LoanMaster Loan Servicing
  • Financial Industry Computer Systems Loan Accountant
Content workflow software2
  • Equifax Application Engine
  • Experian Transact SM
Electronic mail software2
Information retrieval or search software2
  • LexisNexis
  • CGI-AMS BureauLink Enterprise
Internet browser software2
Office suite software2
Compliance software1
  • Wolters Kluwer Financial Services ComplianceOne
Development environment software1
  • Common business oriented language COBOL
Document management software1
  • eOriginal eCore Business Suite
Presentation software1
Spreadsheet software1
Transaction server software1
  • Customer information control system CICS
Video conferencing software1
  • ZoomHotIn demand
Word processing software1

06Education and preparation

O*NET
Typical education
Bachelor's Degree
69% of surveyed workers. Others report Some College Courses (13%) and Associate's Degree or other 2-year degree (11%).
Preparation level
Job Zone 4 · Considerable preparation
Usually a four-year degree and several years of related experience.

07Putting it on your resume

ResumeXRays guidance
BEE · How to show it

Lead with what you built. For a Job Zone 4 role, hiring managers and parsers both look for outcomes before credentials. Put two or three results at the top of each job entry, with the scale or effect stated plainly.

Name the tools exactly. This occupation is heavy on named software. A skills section that says "Microsoft Access, SAP software, Microsoft Outlook, Microsoft Office software" matches more job descriptions than a general phrase. Use the spelling employers use.

Show speaking and judgment and decision making, not just active listening. Speaking and judgment and decision making rank close to active listening for this occupation. One bullet per role that shows a decision, a tradeoff or a result covers them.

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