Resume guide · Job Zone 3

Loan Interviewers and Clerksresume guide.

Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward A strong Loan Interviewers and Clerks resume shows active listening, speaking and reading comprehension, and names the tools you have worked with, such as Microsoft Excel, Microsoft Access and Microsoft Outlook.

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01Also called

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Licensed Loan Officer AssistantLoan AnalystLoan AssistantLoan ClerkLoan OriginatorLoan ProcessorLoan RepresentativeMortgage BrokerMortgage Loan ProcessorMortgage Processor

02Skills employers expect

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Importance is how much the skill matters to the job; level is how much of it the job demands. Both are worth naming on the resume, in this order.

SkillImportanceLevel
Active ListeningVery highAdvanced
SpeakingVery highAdvanced
Reading ComprehensionHighAdvanced
Critical ThinkingHighAdvanced
WritingHighIntermediate
Complex Problem SolvingHighIntermediate
Active LearningHighIntermediate
Judgment and Decision MakingHighIntermediate
Social PerceptivenessHighIntermediate
Time ManagementHighIntermediate

03Knowledge areas

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  • Customer and Personal Service
  • English Language
  • Administrative
  • Computers and Electronics
  • Law and Government
  • Mathematics
  • Administration and Management
  • Education and Training
  • Sales and Marketing
  • Economics and Accounting

04Common responsibilities

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Ordered by importance. Each one is a bullet waiting for a result and a number.

  1. Interview loan applicants to obtain personal and financial data and to assist in completing applications.
  2. Answer questions and advise customers regarding loans and transactions.
  3. Submit loan applications with recommendation for underwriting approval.
  4. Verify and examine information and accuracy of loan application and closing documents.
  5. Record applications for loan and credit, loan information, and disbursements of funds, using computers.
  6. Check value of customer collateral to be held as loan security.
  7. Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
  8. Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
  9. Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
  10. Present loan and repayment schedules to customers.

05Software and tools

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18 tools across 12 categories. The six largest categories are below; Hot marks a hot technology, In demand a tool employers ask for most often.

Financial analysis software6
  • Fannie Mae Desktop Underwriter
  • Automated underwriting software
  • Credit reporting software
  • Encompass software
  • Lending software systems
  • Software AG Underwriting Solution
+ 1 more
Spreadsheet software2
Accounting software1
  • Automated financial software
Customer relationship management CRM software1
  • Loan tracking software
Data base user interface and query software1
Electronic mail software1
Enterprise resource planning ERP software1
Internet browser software1
Office suite software1
Operating system software1
Presentation software1
Word processing software1

06Education and preparation

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Typical education
High School Diploma or the equivalent (such as a GED)
43% of surveyed workers. Others report Bachelor's Degree (38%) and Post-Secondary Certificate (12%).
Preparation level
Job Zone 3 · Medium preparation
Usually vocational training, an associate degree or a few years of related experience.

07Putting it on your resume

ResumeXRays guidance
BEE · How to show it

Lead with the credential and the record. Job Zone 3 roles usually ask for training, a license or a few years of related experience. Put those on the first screen, then show what you did with them.

List the software you have actually used. Employers scan for Microsoft Excel, Microsoft Access and Microsoft Outlook. Put the ones you know in a skills line, spelled the way the vendor spells them.

Show speaking and reading comprehension, not just active listening. Speaking and reading comprehension rank close to active listening for this occupation. One bullet per role that shows a decision, a tradeoff or a result covers them.

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