Resume guide · Job Zone 4
Computer Network Support Specialistsresume guide.
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers A strong Computer Network Support Specialists resume shows critical thinking, active listening and judgment and decision making, and names the tools you have worked with, such as Microsoft Windows, Linux and UNIX.
See how a parser reads your resumeFree, no card→01Also called
O*NETComputer Network SpecialistIT Consultant (Information Technology Consultant)Network SpecialistNetwork Support SpecialistNetwork Technical AnalystNetwork TechnicianPersonal Computer Network AnalystSystems SpecialistCloud EngineerCloud Support Specialist
02Skills employers expect
O*NETImportance is how much the skill matters to the job; level is how much of it the job demands. Both are worth naming on the resume, in this order.
| Skill | Importance | Level |
|---|---|---|
| Critical Thinking | High | Intermediate |
| Active Listening | High | Intermediate |
| Judgment and Decision Making | High | Intermediate |
| Reading Comprehension | High | Intermediate |
| Active Learning | High | Intermediate |
| Complex Problem Solving | High | Intermediate |
| Monitoring | High | Intermediate |
| Speaking | High | Intermediate |
| Systems Analysis | High | Intermediate |
| Troubleshooting | High | Intermediate |
03Knowledge areas
O*NET- Computers and Electronics
- Telecommunications
- Customer and Personal Service
- Engineering and Technology
- English Language
- Administration and Management
- Communications and Media
- Education and Training
- Administrative
- Design
04Common responsibilities
O*NETOrdered by importance. Each one is a bullet waiting for a result and a number.
- Back up network data.
- Configure security settings or access permissions for groups or individuals.
- Analyze and report computer network security breaches or attempted breaches.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
- Document network support activities.
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
- Install network software, including security or firewall software.
- Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
- Troubleshoot network or connectivity problems for users or user groups.
- Provide telephone support related to networking or connectivity issues.
05Software and tools
O*NET142 tools across 41 categories. The six largest categories are below; Hot marks a hot technology, In demand a tool employers ask for most often.
Network monitoring software34
- Wireshark
- Nagios
- Tcpdump
- Dartware InterMapper
- Ethereal
- Zabbix
- Cisco Systems Cisco NetFlow Collection Engine
- Cisco Systems Cisco Traffic Analyzer
- LogMatrix NerveCenter
- Traceroute
- Arping
- BitWizard B.V. mtr
- B&W Port Scanner
- Clarified Networks Clarified Analyzer
- Colasoft Capsa Enterprise
- Colasoft Capsa Free
- Compuware ClientVantage Agentless Monitoring
- Congruity Technologies Inspector
- Dig
- Ettercap NG
- Fluke Networks Enterprise LANMeter
- Microsoft Network Monitor
- nbtstat
- NetScout Sniffer Global Analyzer
- NetScout Sniffer Portable Professional Analyzer
- netstat
- Network Instruments Observer Standard
- ngrep
- Nslookup
- OPNET SP Sentinel
- Packet analyzers
- Port scanners
- Route
- WildPackets OmniPeek Network Analyzer
+ 29 more
Operating system software17
- Microsoft WindowsHotIn demand
- LinuxHotIn demand
- UNIXHotIn demand
- Apple macOSHotIn demand
- Shell scriptHotIn demand
- BashHotIn demand
- Red Hat Enterprise LinuxHotIn demand
- UNIX ShellHot
- Oracle Solaris
- Hewlett Packard HP-UX
- Job control language JCL
- Ubuntu
- KornShell
- IBM AIX
- Microsoft Hyper-V Server
- BlackBerry Enterprise Server
- Microsoft Windows PowerShell
+ 12 more
Transaction security and virus protection software9
- NortonLifeLock cybersecurity software
- McAfee
- Encryption software
- Ping Identity
- Anti-spyware software
- Antivirus software
- Norton AntiVirus
- Packet filter software
- Root kit detection software
+ 4 more
Backup or archival software6
- Veritas NetBackup
- EMC NetWorker
- NovaStor NovaBACKUP
- Roxio Retrospect
- Symantec Veritas NetBackup
- Tape backup system software
+ 1 more
Network security or virtual private network VPN management software6
- Intrusion prevention system IPS
- Network and system vulnerability assessment software
- Security incident management software
- IBM Security Network Intrusion Prevention System
- NIKSUN NetDetector
- Sonicwall SonicOS Enhanced
+ 1 more
Administration software5
- Cisco Systems CiscoWorks
- Cisco Systems CiscoWorks LAN Management Solution
- Hewlett-Packard HP Network Node Manager
- ifconfig
- ipconfig
Configuration management software5
- Automated installation software
- Patch and update management software
- Application management software
- Microsoft Windows Sysprep
- EMC Ionix Network Configuration Manager
Data base user interface and query software5
- Microsoft AccessHotIn demand
- Structured query language SQLHotIn demand
- Microsoft SQL ServerHotIn demand
- MySQLHotIn demand
- ServiceNowHotIn demand
Development environment software5
- Microsoft Azure softwareHotIn demand
- Microsoft PowerShellHotIn demand
- Microsoft Visual BasicHot
- RubyHot
- Microsoft Visual Basic Scripting Edition VBScript
Electronic mail software3
- Microsoft OutlookHotIn demand
- IBM Notes
- Microsoft Exchange
Network security and virtual private network VPN equipment software3
- Firewall softwareIn demand
- Virtual private networking VPN software
- Network intrusion detection software
Object or component oriented development software3
- PythonHotIn demand
- Oracle JavaHotIn demand
- PerlHotIn demand
Project management software3
- Microsoft ProjectHotIn demand
- Bentley Systems ProjectWise
- Project planning software
Cloud-based management software2
- Splunk EnterpriseHotIn demand
- IBM WebSphere
Data base management system software2
- Teradata DatabaseHot
- Database management software
Desktop communications software2
- Remote control software
- Symantec pcAnywhere
Document management software2
- Microsoft SharePointHotIn demand
- Adobe AcrobatHotIn demand
Filesystem software2
- File server software
- IBM Tivoli NetView Distribution Manager
Helpdesk or call center software2
- Help desk software
- BMC Software Remedy IT Service Management Suite
Internet directory services software2
- Microsoft Active DirectoryHotIn demand
- Novell eDirectory
Storage networking software2
- Storage area network SAN software
- EMC Symmetrix DMX
Transaction server software2
- Microsoft Internet Information Services (IIS)In demand
- Customer information control system CICS
Web platform development software2
- Apache TomcatHot
- LAMP Stack
Access software1
- Citrix cloud computing software
Application server software1
- Microsoft Windows ServerHotIn demand
Cloud-based protection or security software1
- SolarWinds
Clustering software1
- VMware
Communications server software1
- IBM Domino
Computer aided design CAD software1
- Network design software
Enterprise application integration software1
- BMC Software Control-M
Enterprise resource planning ERP software1
Enterprise system management software1
- IBM Power Systems software
Internet protocol IP multimedia subsystem software1
- Voice over internet protocol VoIP system software
Network operating system enhancement software1
- Traffic shapers
Office suite software1
- Microsoft Office softwareHotIn demand
Platform interconnectivity software1
- Connectivity software
Presentation software1
- Microsoft PowerPointHotIn demand
Program testing software1
- Load testing software
Spreadsheet software1
- Microsoft ExcelHotIn demand
Switch or router software1
- Border Gateway Protocol BGPHotIn demand
Word processing software1
- Microsoft WordHotIn demand
06Education and preparation
O*NETTypical education
Bachelor's Degree
47% of surveyed workers. Others report Associate's Degree or other 2-year degree (22%) and Some College Courses (14%).
Preparation level
Job Zone 4 · Considerable preparation
Usually a four-year degree and several years of related experience.
07Putting it on your resume
ResumeXRays guidanceBEE · How to show it
Lead with what you built. For a Job Zone 4 role, hiring managers and parsers both look for outcomes before credentials. Put two or three results at the top of each job entry, with the scale or effect stated plainly.
Name the tools exactly. This occupation is heavy on named software. A skills section that says "Microsoft Windows, Linux, UNIX, Apple macOS" matches more job descriptions than a general phrase. Use the spelling employers use.
Show active listening and judgment and decision making, not just critical thinking. Active listening and judgment and decision making rank close to critical thinking for this occupation. One bullet per role that shows a decision, a tradeoff or a result covers them.
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