Resume guide · Job Zone 3

Telecommunications Equipment Installers and Repairers, Except Line Installersresume guide.

Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. A strong Telecommunications Equipment Installers and Repairers, Except Line Installers resume shows repairing, troubleshooting and critical thinking, and names the tools you have worked with, such as Autodesk AutoCAD, Microsoft Outlook and Microsoft Office software.

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01Also called

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Broadband Technician (Broadband Tech)Combination Technician (Combination Tech)Customer Service Technician (CST)InstallerNetwork Technician (Network Tech)Outside Plant Technician (Outside Plant Tech)Repair Technician (Repair Tech)Service Technician (Service Tech)Telecommunications Technician (Telecommunications Tech)Telephone Technician (Phone Tech)

02Skills employers expect

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Importance is how much the skill matters to the job; level is how much of it the job demands. Both are worth naming on the resume, in this order.

SkillImportanceLevel
RepairingHighIntermediate
TroubleshootingHighIntermediate
Critical ThinkingHighIntermediate
Operations MonitoringHighIntermediate
Quality Control AnalysisHighIntermediate
InstallationHighIntermediate
Active ListeningHighIntermediate
MonitoringHighIntermediate
Reading ComprehensionHighIntermediate
Equipment MaintenanceHighIntermediate

03Knowledge areas

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  • Telecommunications
  • Computers and Electronics
  • Customer and Personal Service
  • English Language
  • Public Safety and Security
  • Engineering and Technology
  • Communications and Media
  • Administration and Management
  • Design
  • Mechanical

04Common responsibilities

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Ordered by importance. Each one is a bullet waiting for a result and a number.

  1. Note differences in wire and cable colors so that work can be performed correctly.
  2. Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
  3. Drive crew trucks to and from work areas.
  4. Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
  5. Inspect equipment on a regular basis to ensure proper functioning.
  6. Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
  7. Collaborate with other workers to locate and correct malfunctions.
  8. Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment.
  9. Test connections to ensure that power supplies are adequate and that communications links function.
  10. Repair or replace faulty equipment, such as defective and damaged telephones, wires, switching system components, and associated equipment.

05Software and tools

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16 tools across 15 categories. The six largest categories are below; Hot marks a hot technology, In demand a tool employers ask for most often.

Analytical or scientific software2
  • Fluke ClearSight Analyzer
  • Fluke Networks TechAdvisor Field Access System
Communications server software1
  • IBM Domino
Computer aided design CAD software1
Electronic mail software1
Expert system software1
  • Fluke Networks Fluke TechEXPERT
Geographic information system1
  • Geographic information system GIS systemsIn demand
Industrial control software1
  • Supervisory control and data acquisition SCADA software
Internet protocol IP multimedia subsystem software1
  • Voice over internet protocol VoIP system software
Network security and virtual private network VPN equipment software1
  • Firewall softwareIn demand
Office suite software1
Operating system software1
  • Cisco IOS
Presentation software1
Spreadsheet software1
Web platform development software1
  • Apache Struts
Word processing software1

06Education and preparation

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Typical education
Post-Secondary Certificate
41% of surveyed workers. Others report High School Diploma or the equivalent (such as a GED) (39%) and Associate's Degree or other 2-year degree (9%).
Preparation level
Job Zone 3 · Medium preparation
Usually vocational training, an associate degree or a few years of related experience.

07Putting it on your resume

ResumeXRays guidance
BEE · How to show it

Lead with the credential and the record. Job Zone 3 roles usually ask for training, a license or a few years of related experience. Put those on the first screen, then show what you did with them.

List the software you have actually used. Employers scan for Autodesk AutoCAD, Microsoft Outlook and Microsoft Office software. Put the ones you know in a skills line, spelled the way the vendor spells them.

Show troubleshooting and critical thinking, not just repairing. Troubleshooting and critical thinking rank close to repairing for this occupation. One bullet per role that shows a decision, a tradeoff or a result covers them.

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