Position Summary
The Manager of Revenue & Inventory Management is accountable for maximizing revenue and occupancy across Lindblad Expeditions’ global fleet and land operations. This role works with a team on the development and the execution of pricing, inventory and promotional strategies, aligned with company objectives and adapting to market conditions.
ESSENTIAL DUTIES
- Oversee day-to-day Revenue Management operations, guiding the team in executing pricing, inventory, and promotional tactics across ship inventory, extensions, flights, and hotel nights, responsive to market dynamics and shifting business priorities.
- Monitor booking trends, market conditions and KPIs to identify and address risks and opportunities.
- Owns the creation, improvement, and maintenance of spreadsheets and dashboards based on revenue management metrics.
- Tracks and reports on capture rate, price, and profitability on voyages, extensions, flights and hotel nights.
- Balance short and long term tactics with brand value and guest satisfaction, aligning with company objectives.
- Provide insights on product merchandising and maintain consistency throughout all channels.
- Provides support and direction to the Revenue & Inventory Analysts to maximize revenue by balancing ship inventory, optimize pricing, and facilitate the upselling of premium cabins.
- Analyze large data sets and deliver actionable executive level summaries.
- Ensure compliance with global pricing and promotional laws and regulations.
- Enhance Revenue Management processes and tools to improve efficiency, drive demand and increase profitability.
REQUIRED Qualifications
- Bachelor’s degree in Business, Economics, Finance, Analytics, or a related field, or equivalent relevant experience.
- 5+ years of progressive experience in revenue management, pricing, inventory management, commercial analytics, or a closely related discipline.
- Demonstrated experience developing and executing pricing and inventory strategies to optimize revenue, occupancy, utilization, or profitability.
- Strong analytical skills with experience interpreting booking/demand trends, pricing performance, inventory levels, and other revenue KPIs to identify risks and opportunities and recommend action.
- Advanced Excel skills, including experience building and maintaining analytical models, reporting tools, and dashboards; experience with BI or data visualization tools preferred.
- Experience analyzing large and/or complex data sets and translating findings into clear, actionable recommendations for business and executive stakeholders.
- Demonstrated ability to balance short-term revenue opportunities with longer-term commercial objectives and customer/guest experience.
- Strong cross-functional communication and collaboration skills, with the ability to influence decisions across Commercial, Sales, Marketing, Finance, Product, or Operations teams.
- Experience leading, coaching, or providing direction to analysts or other team members in a fast-paced, changing environment.
PREFERRED QUALIFICATIONS
- Revenue management experience within cruise, travel, hospitality, airline, or another capacity- and inventory-driven industry.
- Experience managing pricing and inventory across multiple products, markets, or distribution channels.
- Experience with revenue management, forecasting, BI, or data visualization systems.
- Experience with promotional strategy, merchandising, or demand-generation initiatives.