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Network Operations Center (NOC) Tier 1 Shift Lead

Ashburn, VAfull timeunspecifiedgovernment$110k–$160k/yr

Network monitoring — Incident management — Ticketing systems — Network troubleshooting — Cybersecurity — System administration — Technical documentation — Team leadership

CWS seeks a NOC Tier 1 Shift Lead to supervise the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract Tier 1 NOC technicians. The NOC Tier 1 Shift Lead supervises the Tier 1 NOC technicians to ensure timely incident detection, triage, and escalation per established performance standards.