Analyze Free

Panopto

Join Our Talent Community: Support Analyst I

Remotefull timeunspecifiedtechnology$45k–$55k/yr

Customer Support — Technical Troubleshooting — Ticket Management — Knowledge Base Management — Problem Solving — Issue Assessment — Documentation — Customer Service

About This Opportunity: We are always on the lookout for exceptional talent to join our team! While we may not have an immediate opening for this role, we are proactively building a pool of talented professionals for upcoming opportunities. We’re excited to connect with passionate, results-driven individuals for Support Analyst I future opportunities. If this sounds like you, we’d love to hear from you! 
Propel Your Career in Tech Support as a Support Analyst I at Panopto! Are you passionate about solving problems, while delivering phenomenal customer experiences? As a Support Analyst I at Panopto, you'll be the first responder in helping our users succeed. You’ll prioritize support tickets, assess issues, and collaborate with a team of experts to provide timely and effective solutions.
The role goes beyond troubleshooting, you'll have an opportunity to shape our internal Knowledge Base, ensuring customers and teammates can access the best resources. In this role, you'll gain hands-on experience in a fast-paced tech environment while growing your skills in customer support and technical troubleshooting on a fun, dynamic teamwork.
In this role, you will...