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Help Desk Specialist I (Copyright)

Washington, DCfull timeunspecifiedother$50k–$59k/yr

Ticketing Systems — Technical Support — Customer Service — Documentation — Issue Resolution — IT Support — Communication — Problem Diagnosis

Job Description The Help Desk Specialist I provides front-line, customer service and technical support to end users. This position receives, documents, categorizes, and fully resolves incidents or service requests possible on first contact, escalating when necessary. This role requires strong communication, customer service skills, and the ability to follow established procedures for documenting issues, managing tickets, and coordinating with higher-tier personnel.