Fulfilment Operations Manager

We’re Greetz – part of the Moonpig Group and the Netherlands’ go-to for heartfelt cards and surprise-filled gifts. Since 2004, we’ve been on a mission to help people connect in the most personal way possible, with thoughtful touches that turn every moment into something unforgettable.   Together with our friends at Moonpig, we’re reimagining online gifting – bringing more smiles, more meaning, and more magic to doormats everywhere. Whether it’s a birthday card with all the feels or a gift that makes their day, we’re here to help people feel closer, no matter the distance.   We’re a passionate bunch, driven by clear values, creative thinking and a love of making people happy. And with big ideas, brilliant colleagues and loads of opportunity to grow, it’s a great time to join us on the journey. 🎁  

Fulfilment Operations Manager | 📍 Almere, Netherlands – On-site (Minimum 4 days  days per week) | 💰 Competitive Salary + Benefits

 

About the Role

At Greetz, we help people make meaningful connections through thoughtful gifts and surprises. Behind every balloon and gift we send is a team making sure everything runs smoothly.

We're looking for a Fulfilment Operations Manager to lead our warehouse and fulfilment operations in Almere. You'll help our teams deliver great service, maintain high standards and find better ways of working, even during our busiest seasons.

You'll lead two Team Leads who together support around 40 permanent colleagues across our warehouse and production teams. You'll also manage workforce planning and work closely with our staffing agency to make sure we have the right support during seasonal peaks.

Reporting to our Head of Operations, you'll play an important role in shaping how we work today and preparing our operations for the future.

We are offering a year-long contract (12 months) initially, with a view to converting into a permanent contract upon successful completion.

Key Responsibilities

• Lead our warehouse and fulfilment operations, keeping everything safe, efficient and on track.
• Coach and support two Team Leads, helping them develop their teams and create a positive working environment.
• Take ownership of team performance, engagement and development across approximately 40 permanent colleagues.
• Build a strong partnership with our staffing agency to support flexible staffing during busy periods.
• Oversee the packing of balloons and gifts, making sure orders meet our quality standards.
• Build and maintain reliable processes that work well throughout the year, including during seasonal peaks.
• Work closely with our Health & Safety team to maintain a safe workplace and improve working practices.
• Identify and address safety risks, encouraging colleagues to share ideas and take an active role in making their workplace safer.
• Support annual budget planning and manage labour costs throughout the year.
• Plan staffing needs using expected order volumes, seasonal demand and available capacity.
• Balance service levels, staffing flexibility, operational capacity and costs while staying within budget.
• Lead improvements across warehouse and fulfilment operations, making processes simpler, more efficient and easier to scale.
• Identify operational bottlenecks and put practical, lasting solutions in place.
• Explore opportunities to improve processes through automation, equipment upgrades and smarter ways of working.
• Partner with Delivery, Product, Finance, Supply Chain and Commercial teams to keep operations aligned with wider business needs.
• Review new products, initiatives and requests to understand how they could work within our operations.
• Share clear, timely operational input so that plans are realistic and achievable.
• Build and maintain positive working relationships with external partners, including staffing agencies, equipment suppliers and process improvement specialists.
• Plan ahead for future operational needs, including machinery, automation and external support, to help our operations grow sustainably.

About You

We're looking for someone who enjoys leading people, solving problems and making things work better. Someone who can balance the needs of the team with the day-to-day demands of a busy operation.

Here's what will help you succeed:

Ability to manage daily performance across safety, quality, service and cost.

Experience planning staffing needs and managing busy periods, including working with temporary or flexible teams.

Confidence managing budgets and labour costs, with a practical approach to balancing capacity and spend.

Experience improving operational processes and finding effective solutions to everyday challenges.

A strong commitment to Health & Safety, with a collaborative approach to involving colleagues in improvements.

Ability to work well with different departments and external partners, sharing ideas and operational needs clearly.

A hands-on, supportive leadership style, combined with the ability to plan ahead and prepare operations for growth.

Fluency in both Dutch and English is essential. While both languages are used at Greetz, Dutch is the main language spoken in our day-to-day warehouse and fulfilment operations. You'll need to feel confident communicating in Dutch with colleagues and teams, while also being comfortable working in English with other departments and stakeholders.

Nice to have:

Green belt certified. 

This is an on-site role based at our fulfilment facility in Almere, with a requirement to work a minimum of 4 days on-site (80% office & 20% floor). You'll work closely with our warehouse and production teams, providing hands-on leadership and helping everything run smoothly.

Interview Process

We want our interview process to be clear, welcoming and a chance for us to get to know each other. Here's what you can expect:

• Stage 1: Recruiter Screening Call (20–30 minutes) – An initial conversation to learn more about your experience, what you're looking for and to share more about the role and Greetz.
• Stage 2: In-person Interview with the Hiring Manager (45–60 minutes) – A chance to explore your leadership experience, operational knowledge and approach to managing warehouse and fulfilment teams.
• Stage 3: On-site Interview with the Hiring Manager and Key Stakeholders (45–60 minutes) – Meet the wider team, get a feel for our working environment and explore how we could work together.

Offer! 🎉

Our process may vary depending on role and availability. We keep candidates informed of any changes.

What's in it for you?   We believe in empowering our team to do their best work. Enjoy: 💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts. 💆🏽 Wellbeing First: Private healthcare (UK) and mental health support  🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-5 days in office, depending on role/team) & up to 20 days of international working. 📈 Career Growth: Learning allowances, coaching & development programs.   Want to know more? Explore our full benefits package: here   Our Ways of Working: We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.   Moonpig Group's Commitment to Equality, Diversity, and Inclusivity: At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.   From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.   We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.   We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.   If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.