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AV Technician (CRS)

Washington, DCfull timeunspecifiedgovernment$59k–$70k/yr

Audio/Visual Equipment Setup — Troubleshooting — Equipment Configuration — IT Support — Technical Support — Event Services — Equipment Transportation — Customer Service

Job Description The A/V Technician (Customer Service Specialist II) provides technical support with a specialized focus on Audio/Visual (A/V) event services for the Library of Congress. This role supports end users both remotely and on-site while also delivering full-lifecycle A/V support, including setup, configuration, operation, troubleshooting, transportation, and breakdown of A/V equipment for events across Library and Capitol campus locations. The technician resolves incidents beyond the scope of entry-level staff, provides functional guidance to junior personnel, and ensures high-quality, reliable A/V and IT support in accordance with established service levels.